Question When and how will my order be shipped?

We aim to dispatch all orders within 48 hours. Your order will be via our courier Sendle. You will receive an email once your order has been confirmed and another email with a tracking number once your order has been shipped.

Question Can I customise a box to suite my needs?

Yes, we love to get creative! Please contact us so we can discuss your preferences.


Question How will my gift be packaged and wrapped?
AnswerYour gift will be carefully positioned in our boxes which is packed with crinkle paper for extra support. Your box is then placed in a shipping carton packed with air bags to prevent from any damage.
Question Can I add a personalised note?

Yes. Please leave a comment in the notes upon checkout with your message to the receiver.

Question I think my items or products will be a perfect fit within your LÂPACH boxes
AnswerWe always love to collaborate with other suppliers. Please feel free to email us at
Question What is your return policy?
AnswerDue to the time and attention to detail we take in assembling your gift, all sales are final. We take great care in making sure your gifts get to you just as pretty as they left us. If there has been damage to your item(s) in transit, please notify us immediately.
Question My order is a gift. Can you make sure not to include any packing slip or receipt in my delivery?

All invoices are sent via email. We make sure these are not included in your package.

Question How do I choose which colour nail polish I would like in my box?

Please leave your colour choice as a note upon check out.