FAQ

Shipping

We aim to dispatch all orders within 48 hours. Your order will be delivered via our courier Sendle. You will receive an email once your order has been confirmed and another email with a tracking number once your order has been shipped.

Most domestic same-city and national deliveries delivered in just 1 – 3 business days! See below based on your city.

Adelaide 1 to 3 business days
Albury 1 to 2 business days
Bendigo 1 to 4 business days
Brisbane Same or next business day
Bundaberg 1 to 2 business days
Cairns 1 to 3 business days
Canberra 1 to 2 business days
Central Coast 1 to 2 business days
Coffs Harbour 1 to 2 business days
Darwin 3 to 5 business days
Geelong 1 to 3 business days
Gold Coast Same or next business day
Hobart 3 to 7 business days
Launceston 3 to 7 business days
Mackay 1 to 2 business days
Maryborough 1 to 2 business days
Melbourne 2 to 3 business days
Newcastle 1 to 2 business days
Northern Rivers 1 to 2 business days
Perth 7 to 10 business days
Port Macquarie 1 to 2 business days
Rockhampton 1 to 2 business days
Sunshine Coast 1 to 2 business days
Sydney 1 to 2 business days
Toowoomba Same or next business day
Townsville 1 to 3 business days
Wollongong 1 to 2 business days

We can’t guarantee that a delivery will arrive at a certain time, however we can postpone posting an order if you do not want it to arrive before a certain date.

Due to COVID-19, we have unfortunately disabled our overseas shipping for the time being.

Providing that your parcel has not yet been picked up by our courier, we can arrange to change your delivery address on your order. Please send us an email to find out if it is not too late. 

No, shipping is calculated at the checkout.

We package every gift box and its contents with the greatest attention to detail, however should any of the items arrive damaged, please email us immediately with a photo of the damaged item and we will be sure to replace it for you at no extra cost.

Unfortunately, we do not deliver to PO Boxes. Please contact us if you have sepecific instructions for delivery and we will pass these details on to our courier.

General

Yes! Simply head to our Build Your Own page and get creative!

Your gift will be carefully positioned in our boxes which is packed with crinkle paper for extra support. It is then wrapped in tissue paper and sealed with a premium LÂPACH sticker. A handwritten card of your choice is included on top of the tissue paper and your box is closed and tied with beautiful grosgrain ribbon to complete the gift. It is then placed in a shipping carton packed with air bags to prevent from any damage.

No, unfortunately our Ready to Shop gift boxes cannot be swapped for other items in our range. You can however build your own gift box via our Build Your Own page to completely customise the gift you had in mind.

Yes! Each of our gift boxes comes with a complimentary gift card where we will hand write your message on the gift card of your choice.

Depending on which of our gift boxes you have chosen, your gift box will be one of the following sizes:

 

Small: 21cm x 21cm x 15 cm

Medium : 28cm x 28cm x 15cm

Large: 35cm x 35cm x 15cm

All invoices are sent via email. We make sure these are not included in your package

Due to the time and attention to detail we take in assembling your gift, all sales are final. We take great care in making sure your gifts get to you just as pretty as they left us. If there has been damage to your item(s) in transit, please notify us immediately.

We sure do! Shop away and pay later.

We accept payments from all major credit cards through stripe. Or if you have Afterpay, why not take advantage of shopping now and paying later.

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