Common Enquiries
Refined answers for our discerning clientele. From our Brisbane studio to your doorstep, we ensure every interaction reflects the LÂPACH standard of excellence.
Shipping & Delivery
When will my order be shipped?
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We aim to dispatch all orders within 48 hours via our courier, Sendle. You'll receive a confirmation email, then a second email with tracking once it ships.
How long will delivery take?
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Most same-city and national deliveries arrive within 1–5 business days.
Can I specify a delivery date & time?
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We can't guarantee a delivery time, but we can postpone posting your order so it doesn't arrive before a certain date.
Do you ship internationally?
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Please email info@lapach.com.au and we'll arrange international shipping.
Can I change the delivery address?
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If your parcel hasn't been collected by our courier yet, email us and we'll update it.
Does the price include delivery?
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No — shipping is calculated at checkout.
What if my gift arrives damaged?
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Email us immediately with a photo and we'll replace the item at no extra cost.
Ordering & Customisation
Can I build my own gift box?
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Yes! Head to our Build Your Own page and get creative.
Can I add a personal note?
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Yes — every box includes a complimentary card with your handwritten message.
My order is a gift — will you leave out the invoice?
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Always. All invoices are emailed; nothing with pricing is included in the package.
Packaging
How will my gift be packaged?
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Each gift is positioned in our signature box with crinkle paper, wrapped in tissue, sealed with a premium LÂPACH sticker, tied with grosgrain ribbon and a handwritten card, then placed in a shipping carton with air bags for protection.
Returns & Payment
What is your returns policy?
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Due to the care taken in assembling each gift, all sales are final. If an item is damaged in transit, notify us immediately and we'll make it right.
Do you offer Afterpay?
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Yes — shop now and pay later.
What payment methods do you accept?
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All major credit cards via Stripe, plus Afterpay.
Still have questions?
Our team is available from 9am to 5pm AEST, Monday through Friday, to assist with any specific requirements or technical queries.